FAQs

Domestic Shipping/Standard Shipping 

Then Came Nine currently uses USPS for all shipments. Once your order is shipped, you will be notified via email with your tracking number. Expect your delivery within 5-7 business days of shipment. 

Once item(s) have been shipped, Then Came Nine will not be held responsible for any loss and or damages to your product. Any delays/inquires/concerns with your package after shipment should be directed to the postal service.

We do not ship on Sunday and Holidays.

 

Each item is made to order, because of this only items that have arrived damaged or defective will be replaced with the same exact product and size.

If you are unhappy with your purchase by any reason, please reach out to info@thencamenine.com. We will work with you to make your order right or issue you store credit. 

Please note that our return policy last 30 days. Any returned/exchanged items must be postmarked within the 30 days of receiving your order. Then Came Nine is not liable for any lost or stolen items in this process.

For all exchanges, please be sure to note what item and size you want instead. Items must not be worn, damaged, etc prior to coming back to us. 

For additional help please contact info@thencamenine.com.

If you need to cancel your order by any reason please do so within 24 hours of purchase. Please contact info@thencamenine.com for more information.